Are Fake Consumer Reviews A Serious Problem On The Web?
Monday, August 30th, 2010
Since Amazon.com blazed the trail in 1995 by encouraging customers and visitors to post feedback on its vast offering of online products, more than 5 million consumers have posted tens of millions of reviews on the site. When Amazon opened the feedback game, most websites followed and its impossible to even estimate how many millions of reviews exist across the web.
A key question has always been how authentic the reviews actually are. Even when websites require registration to validate consumers creating reviews, it doesn’t guarantee that there’s not hidden motives.
This is definitely the case in the hair, beauty and fashion retail world where all types of products are constantly reviewed by a wide range of consumers. Some experts question the validity of product reviews with concerns that as advertisers and manufacturers are scrambling for recession dollars they are posting “fake” reviews. Is that possible?
Apparently so. Luckily the FTC is keeping a close eye on this issue and recently went to battle with a PR Firm suspected of posting fake reviews of client’s video games. The PR firm decided to settle with the FTC rather than to risk a PR nightmare of media headlines. Continue reading “Are Fake Consumer Reviews A Serious Problem On The Web?” »








